Last modified: 10/01/26
We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of people who visit this website (‘Our Site’) and will only collect and use personal data in ways that are described here, in a manner that is consistent with our obligations and your rights under the law.
Please carefully read this Privacy Policy and ensure you understand it. Your acceptance of this policy is deemed to occur upon the first use of our site. If you do not agree with this privacy policy, you must stop using Our Site immediately
AWT UK is the data controller for the purposes of data protection law relating to all personal data collected through our website, customer relationship management systems, advertising platforms, and business communications.
We may collect, store, and process the following categories of personal data:
Name, postal address, email address, and telephone number
Information submitted through enquiry, quotation, booking, or contact forms
Details relating to services requested, quoted for, scheduled, or carried out
Communications and correspondence, including emails, messages, call records, and notes
Technical data, including IP address, device identifiers, browser type, operating system, referral source, and website usage data
Advertising and campaign interaction data
Any other information you voluntarily provide to us in the course of your dealings with us
Personal data may be collected by us through the following means:
Direct interactions with you, including via our website, email, telephone, messaging services, or social media platforms
Submission of information through online forms
Automated technologies used when you navigate our website, including cookies, pixels, tags, and similar technologies
Interactions with our online advertising on platforms such as Google and Meta
We process personal data for the following purposes:
To respond to enquiries and provide quotations
To arrange, deliver, administer, and record our services
To communicate with you regarding bookings, appointments, service updates, and aftercare
To manage customer and enquiry records within our CRM system
To operate, maintain, analyse, and improve our website, services, and overall customer experience
To promote our services through online advertising and to measure the effectiveness of advertising campaigns
To comply with legal, regulatory, accounting, or contractual obligations
Our processing of personal data is carried out on one or more of the following bases:
Your consent, where required under applicable law
The performance of a contract, or steps taken at your request prior to entering into a contract
Compliance with a legal obligation
Our legitimate business interests, including marketing, service improvement, fraud prevention, and record keeping, provided such interests are not overridden by your rights and freedoms
Our website uses cookies, pixels, tags, and similar technologies to support website functionality, analyse website usage, and support advertising activities. You may manage or disable cookies through your browser settings and, where applicable, through any cookie consent tools made available on our website. Restricting cookies may affect website functionality.
We use third-party advertising and analytics services, including Google and Meta Platforms. These services may use cookies or similar technologies to collect personal data.
The information collected may be used to:
Deliver relevant advertisements
Measure conversions and campaign effectiveness
Analyse user engagement with our website and advertisements
Data collected through these services is processed in accordance with the privacy policies of the relevant third-party providers.
We do not sell personal data. Personal data may be disclosed where disclosure is required by law, regulation, or court order. It may also be disclosed where necessary to protect our rights, property, or safety, or that of our customers or others.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Personal data is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected.
Under applicable data protection legislation, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of personal data, where legally applicable
Object to or request restriction of processing
Withdraw consent at any time where processing is based on consent
We may require verification of identity before responding to requests.
Our website and communications may include links to third-party websites or platforms. We are not responsible for the content, security, or privacy practices of third-party sites or services, including advertising platforms and social media networks.
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page and will take effect from the date of publication.
Any questions, concerns, or requests regarding this Privacy Policy or the processing of personal data should be directed to us using the contact details published on our website.