Last modified: 04/10/26
These terms apply when you book window film supply and installation with AWTUK Ltd 6819092, Moonfleet, Burnham Road, Woodham Mortimer, Essex CM9 6SP. Email [email protected], phone 01621 927175. “We” means AWTUK Ltd; “you” means the customer.
We supply and install window film to the windows identified and agreed in your quotation. The film type, specification and sizes are confirmed during the survey and quotation.
Anything not listed in the agreed quotation is outside this agreement. If extra work or changes are needed during the installation, we’ll tell you the cost and get your agreement before doing it.
Quotes are valid for 30 days and are based on the measurements and access seen at survey. If sizes or access turn out to be different on the day, we’ll agree any change in price with you before carrying on.
A 50% deposit is needed to book your installation date. Your booking is confirmed when the deposit is received. The deposit secures your date and lets us order the film for your job.
The remaining balance is due on the day the installation is completed. For business customers, invoices are payable within 30 days of the invoice date unless agreed otherwise in writing.
We may charge interest on overdue business invoices under the Late Payment of Commercial Debts (Interest) Act 1998. Ownership of the film stays with us until it has been paid for in full.
If you are a consumer and you agreed to our quote away from our premises (for example at your home, by email, phone or online), you have the right to cancel within 14 days of accepting the quote, without giving a reason.
To cancel, tell us clearly by email to [email protected] or by phone on 01621 927175. You can use the model cancellation form below, but you don’t have to.
We’ll refund everything you’ve paid, including your deposit, within 14 days of you telling us, using the same payment method you used.
If you ask us to carry out the installation before the 14 days are up, we need that request from you in writing (an email is fine). If you then cancel within the 14 days, you’ll pay for the work done up to the point you tell us, in proportion to the full price. Once the installation is fully completed, you lose the right to cancel.
To AWTUK Ltd, Moonfleet, Burnham Road, Woodham Mortimer, Essex CM9 6SP, [email protected]:
I hereby give notice that I cancel my contract for the supply and installation of window film.
Quote accepted on: ____
Name: ____
Address: ____
Signature (if sent on paper): ____
Date: ____
We’ll install within the timeframe agreed with you. We’re not responsible for delays caused by things outside our control, such as bad weather, illness, supplier or delivery delays, or problems with access.
External films can only be fitted in dry conditions above the manufacturer’s minimum temperature. If the weather on the day isn’t suitable, we’ll rebook you at no extra cost.
Most installations take between one and six hours, depending on size, access and the condition of the glass. Times are estimates.
Films are covered by the manufacturer’s warranty. Cover and length depend on the film chosen, and the details are given with your quote or after installation.
We guarantee our installation workmanship for up to ten (10) years. This covers defects caused by the installation itself.
The guarantee doesn’t cover damage from misuse, accidents, impact, unsuitable cleaning products, physical damage, or anyone else altering or removing the film. Following the care guidance below helps the film last.
Small water bubbles or a slight haze are normal after fitting and are part of the curing process. Curing can take up to 100 days, depending on the film and the weather. Please don’t clean the film during this time.
If bubbles or marks are still visible after the curing period, contact us and we’ll inspect the installation and put right anything caused by our workmanship.
Once cured, clean with a soft, non-abrasive cloth and an ammonia-free window cleaner. Don’t use scourers, rough sponges, blades, solvents or harsh cleaning products.
You can move your installation date free of charge with at least 48 hours’ notice, subject to availability. If you reschedule with less than 48 hours’ notice, or we can’t get access on the day, a £50 charge may apply to cover the lost booking.
If you cancel after the 14-day cooling-off period has ended (or the cooling-off period doesn’t apply), we’ll keep only our reasonable costs already incurred. That means film ordered or cut for your job that can’t be used elsewhere, delivery charges, and any work already carried out. We’ll refund the rest of your deposit within 14 days and show you how it was worked out.
If we have to cancel, we’ll offer you a new date. If none suits you, we’ll refund everything you’ve paid in full.
Some films aren’t suitable for every type or size of glass, because of the risk of thermal stress. We check the glass at survey and only recommend films that the manufacturer says are suitable. We aren’t responsible for breakage caused by existing defects in the glass or its seals, or by glass that was misdescribed to us.
We take every reasonable care. We’re not responsible for existing defects in the windows, frames, seals or surrounding areas, such as cracks, chips, scratches, failed seals or structural problems. Where these exist, we’ll fit to the best standard reasonably possible, but a flawless finish can’t be guaranteed.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law. If you’re a consumer, your statutory rights under the Consumer Rights Act 2015 aren’t affected: our work will be carried out with reasonable care and skill, and the film will be of satisfactory quality and as described.
By using the AWTUK website, you agree to these terms and to all applicable laws.
All content on this website, including text, photos, logos and design, belongs to AWTUK Ltd. It may not be copied or reused without our written permission, except for personal, non-commercial use.
We make reasonable efforts to keep the website accurate, but we can’t guarantee that every detail is complete or up to date.
How we collect and use personal data is explained in our Privacy Policy.
If you’re unhappy with anything, contact us at [email protected] or on 01621 927175 and we’ll aim to resolve it within 14 days.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
By paying a deposit or booking an installation with AWTUK Ltd, you confirm that you’ve read and agree to these terms. Please raise any questions before booking.
